Getting started
Use the public modules and pricing pages to understand fit, then contact SiteAxis before creating real customer data or enabling provider-side integrations.
Support
Practical help for setup, rollout, and safe pilot use.
SiteAxis support guidance is focused on safe rollout: account setup, module usage, API access, billing readiness, notifications, and security. Formal production support channels and SLA terms will be finalized before customer launch.
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Support Topics
Where to start.
These topics cover the questions most teams need answered before a controlled pilot or customer rollout.
Account and access
Company Admins manage users, roles, project access, MFA policy, and API keys inside the authenticated app. High-risk Admin actions remain protected by authorization and MFA gates where configured.
Billing and plans
Public pricing is for planning. Live billing, Stripe provider setup, and customer payment collection require separate approved setup and test-mode validation.
Modules and records
Module records use lifecycle controls, archive behavior, attachments, PDFs, audit logs, and scoped exports according to each module readiness state.
Exports and API
Detailed API documentation is available to signed-in users. API keys should be scoped, rotated, and stored outside public code or shared files.
Notifications
Notification foundations exist for in-app and email workflows. Real provider sends require staging-safe Postmark configuration and internal recipient controls.
Security and MFA
Use MFA for high-risk Admin and API-key management workflows. Never send secrets, tokens, signed URLs, or API keys through support messages.
Pilot support
For staging and pilot support, contact the SiteAxis team. Formal SLA and production support channels will be finalized before customer launch.
FAQ
Common questions.
Can I use live billing from the public pricing page?
No. Public pricing is informational. Live billing requires separate provider setup, approval, and validation.
Can I view API documentation without signing in?
No. Detailed API documentation is restricted to signed-in users. Paid/customer entitlement enforcement remains a rollout gate.
Should I enter real customer data during staging setup?
No. Customer data remains blocked until hosted provider, backup, monitoring, and smoke-test gates pass.
How do I request help?
Use the contact page or email info@siteaxis.app. Do not include passwords, API keys, tokens, signed URLs, or private credentials.
Is Microsoft SSO or Teams customer-ready?
Not yet. The local readiness work is closed, but provider-side Entra and Teams setup must pass before customer enablement.
Are the legal pages final?
No. Privacy and terms content is a pre-launch placeholder for pilot/staging review until formal legal review is complete.
Before sending support details
- Remove API keys and tokens
- Do not include passwords
- Do not paste signed URLs
- Use record numbers instead of secrets
For pilot questions
- Confirm environment
- List affected module
- Describe expected behavior
- Include browser and route
For API questions
- Sign in to read API docs
- Use placeholder keys in examples
- Check module scope
- Rotate keys after personnel changes